RETAIL SERVICES TURNKEY SOLUTIONS FOR RESTAURANTS, CAFES, BARS, PUBS AND CLUBS

Retail Services is a one-stop shop for POS and back-office software, hardware and consumables, with guaranteed on site service for the total system.

• Best software
  
• Quality hardware
  
• 1st class service

 Great service is the enabler that makes genuine, total turnkey solutions easy for Retail Services  to deliver when it is, often, difficult for others. There is a lot more to gaining long-term rewards from a business system than installing some good hardware and software. Retail Services customers are very quickly up and running with the systems, but they also benefit from access to a range of post-installation services. This unique ability is the result of being part of a large service-driven company.

The ‘Turnkey’ solution embraces the end-to-end process of becoming a Retail Services  customer, through the implementation phase and onwards, for as long as you are a customer.

The ‘12-POINT RETAIL SERVICES TURNKEY WHEEL for ‘PEACE OF MIND’ highlights the comprehensive nature of our approach to quality systems and service. Some would say it is a ‘wheel of fortune’…

 …from Retail Services, an operating division of IndeServe Limited, New Zealand’s largest, nationwide technical services provider.

THE HOSPITALITY MANAGEMENT SOLUTION (HMS)

Our market research has shown after sales service to be one of the most important prerequisites in selecting a POS system supplier. Price is important, of course, and so too are the features and usability of the equipment and application software that comprise the solution. However, pricing tends to be reasonably competitive between systems and product features, too, are fairly generic. The real differentiators are the:

• The culture and attitude to after sales service from the company you choose to do business with.

Plus, it is all very well to say you have a customer service mentality, but it is another thing to…

• Backup the culture and attitude with organisational size, structure and capability to deliver the   services.                      

Retail Services, a division of nationwide technical service provider, IndeServe Limited, has the culture, the attitude and the capability. We think ‘customer service’ from our very first engagement with prospective customers and this continues through the evaluation phase, the selection, installation and, most important of all, the post-installation phase of our relationship. It is in post-installation, after the money is spent, that most customers experience a drop in service quality and expectations are not met. Difficulties in getting equipment repaired or serviced, delays in resolving application problems or just receiving timely attention to questions of seeking assistance to ensure you are getting the best out of your systems – any or all of these, post-installation services will be compromised.

• If the service is not easily accessible.

• If the business is small and without sufficient resources to consistently respond in a timely way.                                

Retail Services is a part of a large service company, IndeServe Limited.

1. We have service centres in 18 major New Zealand cities and towns, providing fast,responsive on site service anywhere in the country (Whangarei, Auckland, Hamilton, Tauranga, Rotorua, Gisborne, Hastings, New Plymouth,Palmerston North, Wellington, Nelson, Hokitika, Christchurch, Oamaru, Queenstown, Dunedin and Invercargill).
2. We have equipment spares that can be loaned to restore operations whilst your own equipment is repaired. 3. We have a 24/7 nationwide call centre where you can lodge a service request and it will be tracked and managed to a timely conclusion by professional, trained Service Administrators.  more

We want you to have a great customer experience. In this regard we offer you access to not one, but two specialist online shops.

Two Shops:

1. In the Retail Services Online Shop you can source the full range of products and services for your POS and back-office computer systems. All of these products have been rigorously tested and are compatible with the retail POS and back-office application software Retail Services supplies, installs and supports.
   
   
2. In IndeServe’s Shop@ IndeServe you will have access to an even wider range of products, embracing the total technology requirements of your business.
    

The combination of these shops will let you source virtually everything on your shopping lists! For example the Retail Services Online Shop has:

1. The full range of POS hardware: Tills, Cash drawers, Eftpos, Servers, PDA’s, Peripherals (printers, etc), Specialty Devices (beverage monitoring, meters, precision nip pourers, etc).
   
   
2. A full range of consumables (paper, ribbons, cables, wristbands, cards, etc.
   
   
3. All of the application software options including BEPOZ Hospitality POS, stock management and business analysis software, plus FLOW Beverage Monitoring and Management software (integrated with BEPOZ to ensure all dispensed beverages have a matching transaction).
   
   
4. The full range of services including Site Preparation, Installation, Database assistance, Training, Remote Support, Onsite Support, Equipment repairs, Upgrades, Maintenance, Moves/Adds/Changes.

Click on these links and go shopping!

Shop@ IndeServe